Privacy Policy

At Warps Studio, Inc. ("Warps Studio", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services:

Information You Provide

• Account Information: Name, email address, company name, billing information, and password when you create an account
• Content Data: Images, prompts, brand assets, and other content you upload or generate using our platform
• Communication Data: Information from your interactions with our support team, surveys, or feedback forms
• Payment Information: Credit card details and billing addresses processed through our payment processors

Automatically Collected Information

• Usage Data: API calls, generation requests, model usage, features accessed, and performance metrics
• Device Information: IP address, browser type, operating system, device identifiers, and referring URLs
• Cookies and Tracking: Session cookies, analytics cookies, and similar tracking technologies

2. How We Use Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our AI generation services and platform features
• Model Training: To train and improve our AI models, with your consent where required. Enterprise customers can opt out of model training
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send service updates, security alerts, technical notices, and respond to your inquiries
• Analytics: To understand usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address fraud, abuse, and security vulnerabilities
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

3. Data Storage & Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Infrastructure: Our services run on SOC 2 Type II compliant cloud infrastructure with regular security audits
• Access Controls: Strict access controls and authentication mechanisms limit employee access to customer data
• Data Retention: Generated images are stored for 30 days by default. Enterprise customers can configure custom retention periods
• Deletion: You can request deletion of your account and associated data at any time through your account settings

4. Third-party Services

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud Infrastructure: AWS and Google Cloud Platform for hosting and compute services
• Payment Processing: Stripe for payment processing and billing management
• Analytics: PostHog for product analytics and usage metrics
• Customer Support: Intercom for customer communication and support
• Email Services: SendGrid for transactional and marketing emails

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication, security, and basic functionality
• Analytics Cookies: To understand how users interact with our platform and improve user experience
• Preference Cookies: To remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@warps.studio.

7. GDPR Compliance

For users in the European Economic Area (EEA), United Kingdom, and Switzerland:

• Legal Basis: We process your data based on contractual necessity, legitimate interests, and consent where required
• Data Transfers: We use Standard Contractual Clauses (SCCs) for transfers outside the EEA
• Data Protection Officer: Contact our DPO at privacy@warps.studio
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

8. California Privacy Rights

For California residents under the CCPA/CPRA:

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of personal information we've collected
• Right to Opt-Out: Opt-out of the sale or sharing of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Authorized Agents: You may designate an authorized agent to make requests on your behalf

To exercise these rights, email us at privacy@warps.studio with "California Privacy Rights" in the subject line.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@warps.studio
• Address: Warps Studio, Inc., 548 Market St PMB 12345, San Francisco, CA 94104
• Response Time: We aim to respond to all privacy inquiries within 30 days